FAQ

1. How do I choose the right shoe size?

We provide a detailed size guide. You can refer to the size chart we provide to choose the right shoe size according to your foot length and width. If you are not sure about the size, it is recommended that you refer to the size of the shoes you usually wear, or you can measure your foot length to choose the most suitable size.
If the shoes do not fit, you can apply for a size change service according to our return and exchange policy.
2. Is the style, color and size of the shoes in stock?
We will display the inventory status of the product on each product page. If it shows "in stock", it means that the shoes are currently in stock and you can buy them normally. If it shows "out of stock" or "pre-sale", the product is temporarily out of stock. You can choose to wait for restocking or pre-order.
If you need to check the inventory status of a certain size or color, you can contact customer service at any time and we will provide you with the latest inventory information.
3. How do I make sure the shoes fit?
In addition to referring to the size chart, you can also check the material and style of the shoes to understand their comfort. For example, leather shoes are usually more suitable for a slightly looser fit, while sneakers and casual shoes are designed to focus more on comfort and support.
We recommend that you make a choice based on the style, brand and comfort feedback of the shoes before purchasing. If you have any questions, you can consult our customer service and we will recommend the most suitable style according to your needs.
4. How do I pay?
We support multiple payment methods, including [credit card, bank card, etc.], to ensure a safe and convenient payment process.
On the checkout page, you can choose the payment method that suits you and complete the payment.
5. When will my order be shipped?
Once your order is paid successfully, we will ship it within 21 working days. You will receive an email or SMS with a logistics tracking number after the order is shipped, and you can check the delivery status of the package based on the logistics information.
6. How to return or exchange?
Return or exchange due to quality problems: If the shoes you received have quality problems (such as defects, damage, etc.), please contact our customer service within 14 days after receiving the goods and provide photos of the relevant problems. We will provide you with a replacement or refund service.
Return or exchange due to inappropriate size: If the shoes are not suitable, you can apply for a return or exchange within 14 days after receiving the goods. The goods must be kept unused and in the original packaging. The return and exchange shipping costs shall be borne by the customer.
Please note that custom shoes, shoes that have been tried on, or unpacked shoe boxes may not be returned or exchanged.
7. How do I check the status of my order?
You can log in to our official website or app and go to the "My Order" page to check the real-time status of your order. After the order is shipped, you will receive an email or SMS with the logistics tracking number, and you can use the tracking number to check the logistics information of the package.
8. Does it support international delivery?
We will provide you with relevant international delivery service information.
9. How do I choose the right shoes for me?
We have a variety of shoe styles, including sports shoes, leather shoes, casual shoes, work shoes, etc. When choosing a shoe, you can decide based on the usage scenario, matching needs, and comfort.
If you are not sure which one is the most suitable, you can refer to our matching suggestions or consult customer service, and we will recommend a suitable style based on your needs.
10. Do my shoes have a warranty period?
All our products are quality guaranteed. For shoes damaged due to quality problems, we will provide repair, replacement or refund services according to the situation.
Please note that the warranty does not include damage caused by improper wearing, external force or human damage.
11. What are the suggestions for the seasons and matching of shoes?
Our shoes are suitable for different seasons and occasions. You can choose the appropriate shoes according to the season, such as breathable casual shoes or sports shoes in summer, and warm leather boots or snow boots in winter.
Our shoes will also provide matching suggestions to help you choose the most suitable style. You can check the matching guide on the product page or ask customer service.
12. How to subscribe to new products and promotions?
You can subscribe to the newsletter through our official website or app. After subscribing, you will be the first 13. Are there different width options for shoes?
Some shoes offer different width options, especially sports shoes and casual shoes. The specific width information will be displayed on the product page, and you can choose the appropriate width according to your needs.
If you have special needs for the comfort or width of the shoes, you can contact our customer service and we will help you find the most suitable style.