Terms of service

Thank you for visiting our store! In order to ensure a more pleasant and smooth shopping experience, please read and understand the following terms of service carefully before purchasing. Your shopping behavior means that you agree to abide by these terms.

1. Product information

All products in this store are carefully selected and the pictures, colors, sizes and other information of the products are displayed as accurately as possible. However, due to differences in shooting and display equipment, the actual products may differ from the pictures, and the actual products shall prevail.

If you have any questions about the specific information of the product, please consult customer service before placing an order, and we will reply and provide detailed information as soon as possible.

2. Price and payment

The marked price of the product includes value-added tax and related taxes, but does not include transportation costs, which will be displayed at checkout.

Payment method: This store supports payment methods such as credit cards and bank cards] and guarantees the security of the payment process.

Once the payment is successful, the order is valid and we will speed up processing and delivery.

3. Order and delivery

Once the order is confirmed, you will receive an order confirmation email automatically sent by the system, and you can check the order status at any time according to the order number.

We will ship within 21 working days after receiving the payment. The specific payment time will be affected by holidays and other force majeure factors.

Product service: We cooperate with express delivery, and the product cost is calculated according to the actual situation and shall be subject to the prompt at the time of settlement.

4. Return and exchange policy

Return and exchange due to quality problems: If the received product has quality problems (such as invoices, defects, missing shipments, etc.), please contact our customer service within 14 days after receiving the product to apply for exchange. We will provide you with return or exchange services according to the actual situation.

Return and exchange due to non-quality problems: If you apply for return and exchange due to personal reasons (such as inappropriate size, dislike of style, etc.), the customer must apply within 14 days after receiving the product, and the product must be kept in the original packaging, unused or damaged. The freight costs of such return and exchange shall be borne by the customer.

Return and exchange process: Please communicate with customer service and provide the required information such as order number and product photos. After confirmation by customer service, you can return the product according to the route. After the product arrives for return, we will speed up the processing of your exchange application.

Products that are not accepted for return and exchange: Customized shoes, used linings or insoles, tried-on products, discounted products, shoe boxes and packaging, etc. are not accepted for return and exchange.

5. Product Quality Assurance

All footwear products in this store provide brand original quality assurance. If you find that there are quality problems with the product, we will provide repair, replacement or return services according to the actual situation.

During the return and exchange process, the product must be kept intact and unused. If the product has obvious signs of use or man-made damage, we will not accept returns and exchanges.

6. Delivery and Logistics

Our logistics and product time vary according to different regions. Please check your product information and estimated delivery time.

Due to overtime caused by logistics companies and other reasons, we cannot charge for overtime delivery, but we will actively assist you to contact the logistics company to deal with it.

7. Customer Privacy Protection

We are committed to protecting the security of your personal information. Your order information, payment information, and personal information will be strictly confidential and will only be used for order processing and customer service.

We will not disclose your information to any third party unless required by law or necessary to complete the order.

If you have any questions or need help, please contact us through the following methods: tttf@gmail.com

Our customer service will do its best to provide help and solutions.

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This store tries its best to ensure the accuracy of product descriptions and information, but is not responsible for any losses caused by personal reasons or force majeure (such as logistics, product out of stock, etc.).

This store is not responsible for any damage or consequences caused by improper use of products or external damage to the products themselves.

10. Modification and update of terms

This store reserves the right to modify, update, and adjust the terms of service at any time. All updates will be announced through the official website or platform and will take effect from the date of the announcement.

If you continue to use our services after the terms of service are updated, it means that you accept the relevant changes.